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Ham Yard Hotel, London

April 23, 2024

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Activating personalisation at scale is challenging for brands across all industries.

But, for those organisations that have mastered the art of a personalised customer experience, the benefits are vast: 

  • 12 x Improved conversion 
  • 14% Improved engagement 
  • 50% Improved retention

To transform your customer experience and deliver hyper-personalisation you need to feed the right data insights into your customer experience strategy.

Consumers are ever-evolving and you need to understand them in order to thrive in 2025 and beyond!

Both global politics and culture are expected to be more volatile in 2024, as we face the biggest voting year in history.

Conversely, following a tumultuous few years, the economic and retail landscape is finally looking more positive.

What does this mean for you, your business, and your customer?  

When facing more turmoil in the macro-environment it’s easy to lose sight of what’s most important to your customer right now.

But one thing remains true; your customer wants you to prioritise their individual needs.

Now more than ever, it’s important to focus on what you can control; to understand your customers, their needs, and how they are expecting to engage with place – across demographic groups, and within each region. 

How do you get started?

 

Join us on Tuesday 23rd April from 14:00 - 17:00, followed by networking over drinks and canapes, at Ham Yard Hotel, London, for CACI’s annual Retail Briefing conference, as we dive into how you can cut through the noise of the macro-environment, stay focused on what’s important to the consumer, and ensure you’re creating a retail strategy that has the customer at the core.  

Leveraging our wealth of data, we’ll explore what it is your customer needs, and how you can put that insight into play, so you can not only survive but thrive for 2025.  

Register now to secure your spot!

Please note: Due to limited space, registrations are subject to approval.

 

Agenda for the day

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14:00 – 15:00

Arrival & Welcome Lunch

14:00 – 15:00

15:00 – 15:10

Welcome & Introduction

15:00 – 15:10

15:10 – 15:55

Session One: The importance of understanding today's consumer 

15:10 – 15:55

15:55 - 16:25

Coffee Break

15:55 - 16:25

16:25 – 16:40

Session Two: Battersea Power Station

16:25 – 16:40

16:40 - 16:55

Session 4: Gravity

16:40 - 16:55

16:55 - 17:00

Closing Remarks

16:55 - 17:00

17:00 – 19:00

Networking (over drinks and canapes)

17:00 – 19:00

Meet the Speakers

 

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Kyle Taylor

Brand Designer

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Circle_cheerful-middle-aged-woman-with-curly-hair-01

Kyle Taylor

Brand Designer

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus vitae lacus eu ex hendrerit imperdiet quis id libero.

Circle_cheerful-middle-aged-woman-with-curly-hair-01

Kyle Taylor

Brand Designer

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus vitae lacus eu ex hendrerit imperdiet quis id libero.

Circle_cheerful-middle-aged-woman-with-curly-hair-01

Kyle Taylor

Brand Designer

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus vitae lacus eu ex hendrerit imperdiet quis id libero.

Circle_cheerful-middle-aged-woman-with-curly-hair-01

Kyle Taylor

Brand Designer

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Why you should attend

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Hear from leading organisations on how they are transforming their customer experience through in-depth consumer understanding.
Gather tips, advice, and insights from industry leaders on how to leverage data and insights and thrive beyond 2025
Network with your peers from across all industries.

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Guest Speakers

Sam Cotton HubSpot

Sam Cotton

Head of Asset Management

Battersea Power Station

Michael headshot 350x350

Michael Harrison

Co-founder and Chief Growth Officer

Gravity

CACI Speakers

Alex HubSpot

Alex McCulloch

Director of Property Consulting

CACI

Hannah Smith

Hannah Smith

Principal Consultant

CACI

Charlotte HubSpot

Charlotte King

Principal Consultant

CACI

Agenda for the day

13:00 – 13:50

Arrival & Lunch

14:00 – 14:15

Welcome & Introduction

14:00 – 14:15

14:15 – 14:35

Session One

14:15 – 14:35

Daniel Lindsay, Director of CRM, Insights, Data and Analytics at Estée Lauder, will share how Estée Lauder are leveraging data and insight to transform their customer experience.

14:35 – 14:55

Session Two

14:35 – 14:55

Vision to Reality : Practical uses of AI and Deep Learning

AI has just been announced as the word of the year by Collins Dictionary, primarily because of all the news stories around ChatGPT. Richard Tomlinson, Director of Data Science, CACI will talk about some of the other AI techniques that are out there, and how CACI are practically using AI.

14:55 – 15:15

Session Three

14:55 – 15:15

Cost of Living

Mark Edwards, Head of Data Communications, and Hannah Smith, Managing Consultant, CACI will share the latest survey insights on how consumer behaviour continues to evolve due to the rising Cost of Living, and what this means for you as a marketing leader.

15:15 – 15:45

Coffee Break

15:50 – 16:10

Session Four

15:50 – 16:10

Abi Shepherd, Global Head of Media, Watchfinder & Co. will be joining us to talk about how they are successfully bridging the gap between insight and action.

16:10 – 16:30

Session Five

16:10 – 16:30

16:30 – 16:50

Session Six - Panel Session

16:30 – 16:50

16:50 – 17:00

Closing Remarks

17:00 – 19:00

Networking (over drinks and canapes)

Testimonial Image

"Vivamus ultrices eros non auctor gravida. Aliquam eu cursus felis, sed bibendum urna. Fusce bibendum nisl mi, ac viverra diam tincidunt ac. Suspendisse pulvina."

JENNIFER MILL

CTO, Head of Coding

Testimonial Image

"Vivamus ultrices eros non auctor gravida. Aliquam eu cursus felis, sed bibendum urna. Fusce bibendum nisl mi, ac viverra diam tincidunt ac. Suspendisse pulvina."

JENNIFER MILL

CTO, Head of Coding

Testimonial Image

"Vivamus ultrices eros non auctor gravida. Aliquam eu cursus felis, sed bibendum urna. Fusce bibendum nisl mi, ac viverra diam tincidunt ac. Suspendisse pulvina."

JENNIFER MILL

CTO, Head of Coding

Testimonial Image

"Vivamus ultrices eros non auctor gravida. Aliquam eu cursus felis, sed bibendum urna. Fusce bibendum nisl mi, ac viverra diam tincidunt ac. Suspendisse pulvina."

JENNIFER MILL

CTO, Head of Coding

Testimonial Image

"Vivamus ultrices eros non auctor gravida. Aliquam eu cursus felis, sed bibendum urna. Fusce bibendum nisl mi, ac viverra diam tincidunt ac. Suspendisse pulvina."

JENNIFER MILL

CTO, Head of Coding

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