Unlocking transformation for membership organisations
Your guide to leveraging Service Design to navigate change, boost member value, and build future-ready experiences.
What's inside the whitepaper?
Membership organisations face increasing pressure to deliver increased member value, engage diverse generations, and navigate rapid technological change, with limited resources. Yet off-the-shelf digital solutions often fall short of meeting these unique needs and membership numbers are on a long-term, downward trend.
What can you learn?
Discover how Service Design helps membership organisations tackle 2025’s biggest challenges — from boosting engagement to building future-ready, connected experiences.
Strengthen member retention
Boost engagement
Increase organisational agility
Build connected ecosystems
Support effective governance
Empower member professionals and volunteers
CACI’s E.D.E.N. Service Design model
Explore practical insights from industry experts and membership sector leaders and discover how CACI’s E.D.E.N. Service Design model helps deliver effective, pragmatic, lasting change.
