In this paper, we equip you with...

The business benefits of machine learning in call centre forecasting and planning

Common challenges that contact centre forecasting managers are facing

Tips on how to get started without having to create a dedicated team of data scientists

Download now

Download the white paper

I understand that CACI can contact me to promote their goods and services. I also understand I can unsubscribe at any time by emailing info@caci.co.uk or by clicking unsubscribe on email communications.

HOW MACHINE LEARNING IS

CACI Limited is registered in England & Wales under the registration No. 1649776. Registered office address: CACI House, Avonmore Road, London, W14 8TS

A comparison matrix of some of the most popular forecasting tools on the market used for demand planning. 

At CACI, we take data privacy extremely seriously, you can read our complete guide to our privacy policy, or email info@caci.co.uk for more information.

CONTACT CENTRE PLANNING

A guide to evolving call centre forecast accuracy to improve service levels and optimise resources.

Contact centres are the fundamental link between customers and businesses. Forecasting how many agents should be available in the contact centre at any given point is a critical process, and it's time consuming. 

In this paper, we demonstrate the power of machine learning to save time whilst improving accuracy and ultimately elevate your customers' experience.

Fix the following errors:
Hide