In this paper, we equip you with...

The business benefits of machine learning in call centre forecasting and planning

Common challenges that contact centre forecasting managers are facing

Tips on how to get started without having to create a dedicated team of data scientists

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A comparison matrix of some of the most popular forecasting tools on the market used for demand planning. 

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A guide to evolving call centre forecast accuracy to improve service levels and optimise resources.

Contact centres are the fundamental link between customers and businesses. Forecasting how many agents should be available in the contact centre at any given point is a critical process, and it's time consuming. 

In this paper, we demonstrate the power of machine learning to save time whilst improving accuracy and ultimately elevate your customers' experience.

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