Assign tasks to visits for Support Workers to complete and confirm—capturing activity data that can be reported on to evidence the quality of care delivered.

Full offline working ensures continuity in low or no-signal areas; the inTOUCH app automatically syncs with Certa when a connection is restored, complete with accurate time-stamps.

Verify visit start and end times in real time using NFC, client signatures, or app-based location tagging.

Live support worker location sharing improves responsiveness in scheduling emergencies and helps ensure the safety of your team while working in the community.

Automatic timesheet generation based on completed visits, with the option for manual adjustments where required.

Customisable expense management built around your business rules to simplify the reimbursement of care worker expenses.

An inbuilt pay calculator reduces human error in complex calculations, ensuring accurate staff pay and correct funder billing.

Create visual dashboards and reports using any data stored within Certa, with a library of ready-to-use reports available from day one.

Gain deep insights across all areas of your service—from care plans and visit activity to financial performance and system administration.

Download reports in your preferred format or export them to your existing tools.

Schedule reports to be generated or automatically emailed to designated recipients at specified intervals.

Customisable dashboard visualisations are available on the home screen, giving your team instant access to the data they need to work accurately and confidently.

Securely share key care information with authorised users outside your service, including family members, involved professionals, and clients themselves.

Ideal for improving transparency and collaboration—keeping everyone up to date with the care being delivered.

Fully secure access with two-factor authentication and client consent controls.

Two-way messaging with clients and their families via the portal—improving responsiveness while reducing time spent on phone calls.

Clients and family members can update their own “About Me” profiles, giving them control over how care is delivered and supporting a more person-centred approach.

Certa is a fully cloud-based platform, accessible from any internet-connected device—enabling flexible working across your service.

Built to scale with your organisation, Certa is a future-ready solution that grows as your needs evolve.

Quick and easy to implement, with most services up and running in as little as a week and full training provided by our expert team.

Developed by CACI, Certa benefits from robust security infrastructure and a wide range of recognised industry certifications—available on request.