How changing behaviours will impact the channels your customers use

In our report, we highlight:

How customers are now behaving and what we expect them to be doing in five years' time.

Which groups of customers and which towns are bucking the digital banking trend.

What has changed and whether the rate of transformation is still as dramatic.

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THE FUTURE OF DIGITAL BANKING REPORT

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The importance of the branch in a multi-channel world and how many branches a bank needs for national coverage.

2018 update

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The rise of digital banking has been well-covered in recent years. The fact that more and more customers are migrating to digital banking – particularly mobile apps – hardly comes as a surprise. However, the rate of change in recent years, as well as digital adoption across a broad range of demographics did raise eyebrows. 

Now is a good time to take stock and look at not only how customers are now behaving, but also what we expect them to be doing in another five years’ time.

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