Consumers are making different choices depending on what they buy, where they live, and how much they trust the provider. This has resulted in a much more fragmented last mile and a strain on networks built for ‘averages’.
Our latest consumer research shows that the factors shaping those choices are not uniform: cost dominates for clothing and health & beauty, trust and communication matter almost as much as cost for grocery, sustainability is unusually important for electronics, and timeframe rises for house and home.
Every preference consumers revealed cascades directly into operational impact.
In Delivery Rewired, we show how to translate shifting consumer behaviour into resilient, efficient, future‑ready delivery operations by outlining the three practical steps logistics leaders can take right now to redesign delivery for the next era and keep pace with changing consumer choices.
Download now to discover how to build networks that reflect what consumers truly value, with the support of CACI’s logistics solutions.
