It’s almost universally agreed accessibility is the right thing to do from a commercial, compliance and cultural perspective. Yet user experience is only ever as good as the weakest link in the chain: even if your digital platform is technically accessible, inaccessible customer service will create negative experiences for Disabled users. This webinar will explore how long-lasting accessibility success requires a holistic Service Design approach that goes beyond digital interfaces and into wide-spread cultural, systems, and operational change. You will learn how inclusion, profitability and effectiveness are key to building successful end to end services, and where generative AI fits into this. 

Join our expert panel as we explore: 

• Why accessibility is far more than just a "digital problem” with insights from lived experience at the Paralympics and other service interactions and aftercare even with industry giants like Apple and Nike. 

• How a holistic, human-centred Service Design approach can set the strategic roadmap to deliver inclusive experiences at scale leveraging generative AI. 

• How to build a culture of accessibility and inclusion within your organisation by identifying skills, systems and process gaps and training for success.
  
  
• Practical strategies for embedding universal design principles and continuous improvement into experience, product and service development that take you beyond compliance into creating truly inclusive experiences for everyone. 

Featured Speakers: